Amazon Support Engineer Managed Operations 

Germany, Berlin 

437106786

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC.
European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).A day in the life
You’ll typically spend your time resolving less time-sensitive issues for software systems in your team’s care, whilst always looking for ways to improve your team’s services, procedures, documentation, and tools. When standard operating procedures (SOPs) are not well defined or ambiguous, you’ll use your judgement when to escalate, and when to take your time to dive deep and learn. You’ll be the go-to-person for keeping your team’s systems running efficiently.You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.Eligibility requirement
* Fluency in written and spoken English is required.
* Employees must be a resident in the EU to operate the AWS European Sovereign Cloud.
* Amazon will provide relocation support for successful applicants relocating within the European Union.
*Employees will participate in an On-Call rota.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

* This role requires you to be a national of an EU member state
* Bachelor's degree in computer science (or related IT discipline) or equivalent industry experience
* Knowledge or experience troubleshooting, with the ability to diagnose and resolve Linux and networking issues, as well as anticipate and address problems affecting the performance, reliability, and availability of software systems.

* Able to read scripts or code with comments to understand how something should be operating
* Able to execute standard operating procedures and following operational best practices
* Knowledge or experience operating service in AWS or other cloud systems or services and Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
* Knowledge or experience operating 24x7 high-availability, distributed software applications, performance tuning software applications and optimizing fleet utilization and monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)