Microsoft Security Director - Customer Success 

Taiwan, Taoyuan City 

435836321

Success -Security, Compliance & Identity Solution Area Lead

With over

Leader to lead our Security,the facein security.

• Significant experience in technical sales, engineering, or consultative delivery.

• Extensive experience in people management

• xperienceindriving change management,transformation,andtechnical adoption.

• Collaboration. Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.

• Communication. Thought leader with executive presence, including the ability to holdCxOand BDM level discussions, exceptional interpersonal, verbal, written and presentation skills.

Technical

• Proven ability to map the customer’s needs to technical solutions.

• Strong technical understanding ofMicrosoftSecurity Solutions and of competitors.

• Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results.

• Demonstrated Technical leadership through prior technical leadership roles

• Ability to act on Customer Escalation needs, Unblock the customer through orchestration of right resources at the right time.

Qualifications

• Bachelor's degree in computer science

• Master's degree in computer science

• internal,and/or external)

• experience leading technical projects, teams, or functions

• echnicalCertification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

• people management experience, including managingFirst Line Managers, technical salesmanagers,and/or technical architect managers

• You will lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework and deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Security expertise across M365 and Azure to enable defined Customer Success Plan outcomes.

• You will coach the team to understand customerobjectivesand how Unified accelerates value realization and guidethe teamto drive positive Customer Satisfaction & share feedback/insights from customers/partners.

• You will coach the team to develop opportunities driving Customer Success business results by working with technical decision makers ensuring they understand Microsoft's security value proposition and get value from their investment in Microsoft technology through deep business understanding of security solution plays and customer scenarios.

• identifyresolutions to issues blocking go-live of customer success projects byleveragingsecurity technical subject matterexpertise. Support them to lead technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices and policies and using repeatable Intellectual Property (IP) and run your business and develop your team to meet customer needs and Microsoft business targets. Coach team to deliver according to MS best practices & using repeatable Intellectual Property (IP).

• You will foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement and coach team to contribute to repeatable IP.

• You will leverage your ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies and coach the team on situational fluency (Interpersonal Flexibility) by studying your customer, understanding the situation, "reading the room" and reacting accordingly as you coach the teams on how and when to pivot customer/ internal conversations based on what you observe in your environment.

• You will leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity.