Capital One Principal Process Manager 

United Kingdom, England, Cambridge 

435779828

The Chief of Staff office provides the essential support for our teams and leaders to help enable strong associate engagement and efficiency. In this role you will support our Capital One Boston associates along with those associates in other locations within Finance Tech.

Who You Are:

• You exhibit strong influencing skills and can effectively drive project efforts to successful outcomes

• You are a collaborator. You have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders

• You can manage and navigate loosely defined problems and rapidly evolving requirements

• You have a deep appreciation for creating a culture of connectivity and inclusion

What You’ll Own:

• You will assist the Capital One Site Executive and Finance Tech senior leadership teams in building strong associate engagement

• You will impact results by maneuvering through appropriate formal and informal organization channels (such as slack and email), connecting associates across all levels of the organization and across divisions

• You will assist in establishment and tracking of engagement events, fun events, and other programs

• You will assist with the execution of an Associate Development framework, with a long term focus on talent and skill development for all associates within the organization

• You will champion employee engagement and diversity consistent with the team’s efforts to mature our understanding and actions including opening pathways in order to increase the diversity of the team

• You will leverage problem solving and influencing skills to ensure project plans deliver on schedule

• Identify opportunities within the organization where processes can be streamlined, automated, or improved

• Support teams with key department wide efforts and communications

Basic Qualifications:

• Bachelor’s Degree

• At least 3 years of experience in Process, Project, or Program Management

• At least 1 year of Continual Improvement experience

Preferred Qualifications:

• 4+ years of Process Management experience

• 1+ years of experience working with Product and Technology teams

• Process Management training and certifications (Lean, Six Sigma)