Bank Of America Business Support Lead III - GBS 

India, Telangana, Hyderabad 

434832813

Process Overview

The COO team, part of GMO, NTCR, CFO Ops is responsible for the following:

• Build strategic and operational insights to ensure consistent delivery and improvement.
• Work closely with Opex team to driver and deliver on process excellence and transformation, including digital enablement across the GDL span to deliver on agreed efficiency targets/ reducing cost.
• Represent the function in multiple governance forums and GBS horizontal initiatives.
• Working with operations teams to strengthen the control environment and improve control processes.
• Managing budgets, FTE forecasting and billing.
• Ensuring the governance routines are adhered by the Ops team and are met in the required timelines.
• Analyzing the data and share the required report with the Ops team.
• Developing strategies for business requirements and executing the same.
• Representing the business deliverables to the senior leadership

Responsibilities:

• Automation Strategy & Execution: Design, develop, and implement end-to-end automation solutions for data acquisition, transformation, and reporting, significantly reducing manual effort and processing time.
• Change management: Drive integration, synergies and best practices as one GMO, NTCR, CFO organization.
• Horizontal Initiatives : Driver cross-functional collaboration and strategic alignment across various team to deliver on functional and enterprise-wide outcomes
• Process Improvement: Proactively identify bottlenecks and inefficiencies in current operational and reporting processes and recommend and implement automated solutions
• Budgeting & Analysis:GMO, NTCR, CFO budgets, forecasts, travel expense, expense management, MIS, dashboards, periodic tracking of variance and course corrections etc., R&R budget allocation, utilization etc..
• Migrations and new transitions: Work closely with transition and operations team around approval, workforce distribution, risk mitigation, Adhoc business requirements etc.
• Governance : Establish and run multi-tired governance meetings to ensure accountability, timely delivery , and strategic oversight across varied stakeholders and SLT.
• Stakeholder Communication: Present complex technical findings and data insights clearly and concisely to non-technical audiences using exceptional presentation skills

Requirements

Education*:B.TECH/C.A/MBA

Certifications if any : NA

Experience Range*:12-15 years

Foundational skills:

• Demonstrate analytical skills –to critically evaluate the information gathered from multiple sources, reconcile variances and present complex data in a coherent manner
• Be competent with MS Office products: Word, Excel, PPT, Alteryx, Tableau, Power BI
• Executive pitch creation
• Good Presentation skills, able to summarize messages
• Strong analytical reasoning & Data interpretation
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Have strong communications skills –both verbal and written as incumbent will be required to communicate with various levels of employees
• Have an aptitude to learn quickly under pressure and be self-motivated
• Ability to cope with delivery within very tight deadlines under high pressure

Desired skills:

• Should be self-driven, have the ability to handle pressure and deliver under stringent timelines. Should have high energy levels and confidence.
• Self-starter and team player with a strong work ethic willing to work in a challenging environment
• Translates strategies into plans that can be effectively executed
• Anticipates risks and obstacles and devises plans to manage them
• Pursues aggressive goals and continuously raises performance expectations to achieve excellence
• Promotes continuous learning and development
• Makes tough decisions when they are needed and acts quickly in getting things done
• Organizes and runs effective meetings and workshops
• Communicates clearly and concisely, verbally and in writing, at all levels within the organization

12:30 PM . till 09:30 PM

Hyderabad/ Chennai