Nokia Senior Network Engineer 

Canada 

434574487

is responsible for IT service management handling Incident management, Problem management, Change management for Wide area network with complete knowledge of technical design, functionality, configuration, performance and quality of WAN connectivity. This is a position in network operations center (NOC) for enabling reliable service operation for IT network services with functional responsibilities including:

• Analyze production network issues and resolve
• Follow troubleshooting mechanisms and suggest corrective action
• Work in 24x7 support model and provide required shift handover
• Administer service requests and execute network changes
• Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
• Coordinate with junior NOC engineers to analyze the issue, capture new logs if required
• Coordinate with cross technology technical team to resolve the incident
• Track issues that are intermediate in nature until its closure working with multiple stakeholder
• Ensure to provide technical update during the incident management
• Identify the issues root cause and create root cause analyses.
• Identify design related gaps that caused the incident and propose for preventive action
• Work through problem management process to support technical implementation
• Comply to change management process for change implementation
• Engage WAN service provider to troubleshoot the issue and escalate to get it resolved
• Coordinate solution provisioning and deployment by WAN connectivity service providers
• Escalate to very complex network issue to L4 engineer for support
• Help in ticket management and reporting task

Additional duties as required and possible remote implementation assistance on special projects

• Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
• Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment
• Experience in network designs/configurations, managing, supporting and deploying network infrastructures
• Strong ability to diagnose network alerts, events or issues
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and with minimal supervision
• Good oral and written communication skills, and ability to address conflict with others constructively
• Ability to work in 24x7 work shift
• Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS;
• Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS.
• Hands-on experience in enterprise WAN architecture deployment and support using various industry devices
• Hands-on experience in campus Lan switching architecture deployment and support using various industry devices
• Hands-on experience in handling Nokia 7X50/77XX/7210 hardware/software and CLI will be preferred
• Hands-on experience in handling configuring and troubleshooting Nokia services as well as SDPs, VPLS, VLL, IES, VPRN will be preferred
• Ability to acquire Nokia Router product knowledge, learn CLI and deployment would be considered
• Expertise level in handling complex routing design, routing issue with multi-vendor environment
• Hands on experience in handling FortiGate Firewall or equivalent in large enterprise environment
• Hands on experience in working with Proxy, IPS and load balancer
• Experience in IPv6 WAN routing architecture and deployment expertise
• Previous experience of understanding and solving independently complex issues related to WAN services
• Strong knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN
• Optional knowledge in the areas of Virtualized Service Routers (VSR), operating systems such as Red Hat, Ubuntu and OpenStack would be a plus
• Requirement gathering experience
• Understanding of ITIL processes
• Excellent verbal and written communication skills in English
• Eager and capable to work in a global multi-cultural team and to develop him/her self
• Strong customer focus
• Drive to deliver results, “get things done” attitude

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program