Responsibilities:
• Provides ongoing administrative and transactional support to all internal and external parties engaged in coordination of our mobile workforce
• Responsible for data entry and updating Assignment Management System on a regular basis (including tracking expatriate assignments, drafting expatriate assignment packages etc)
• Responds to questions on standard and administrative global mobility procedures and practices via multiple channels (e.g., e-mail, phone, case management system)
• Appropriately documents case details and relevant information in the Case Management System
• Collaborates effectively with other Global Mobility members to execute tasks and fulfil key deliverables within the HR functional area(s). Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team
• Provides continuous status updates, guidance and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution
• Collaborates closely with various HR functional teams under Global Business Services (GBS) structure
• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) and team(s)
• Recommends process improvements to the management and participates in the various projects related to improvement of the Global Mobility processes
