Position Responsibilities
- Responsible for processing & validation of Income & Mandatory Corporate actions.
- Own issues related to the Announcement Capture Utility and ensure timely escalation to both Operational and Risk leads
- Supervisory responsibilities for delivery of fund services trades operations BAU for the assigned location.
- Work with various internal teams to process transactions and resolve any exceptions on a timely manner.
- Respond to and resolve client inquiries on a timely manner
- Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
- Partner with client service teams to help change client behavior where required to remove manual processes.
- Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
- Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
- Ensure all day to day queries dealt with within required SLAs and escalate issues
- Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is ‘Always Audit Ready’
- Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
- Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
- Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
- Active involvement in projects within the team
- Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis
- Update KPI and KRI’s on a daily basis
- Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
Required Qualifications
- Bachelor’s degree required (business discipline preferred)
- Minimum 7-8 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space
- Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)
Core Skills and Competencies
- Good knowledge of financial instruments and corporate actions
- Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
- Ability to work closely with business partners and interact with all staff levels
- Ability to be flexible, follow tight deadlines, organize and prioritize work
- Experience of working on multi-stream programs
- Strategic thinking coupled with practical execution
- Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
- Ability to manage through a changing business landscape
- Candidate must have a control focused agenda, and a thorough understanding of program/project risk
- Anticipate issues and aggressively drive initiatives to ensure results
- Self-starter and ability to learn quickly
- Display high levels of integrity; operate on the basis of open and honest interaction
People and Communication
- Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
- Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
- Leadership with proven ability to manage by influence to promote change
- Proactive in identifying and escalating issues
Business and Subject Matter Knowledge
- Strong financial markets product knowledge and understanding of the transaction lifecycle in Corporate Actions and/or
- Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivative