Citi Group Funds Transfer Unit - Team Lead Payment Operations Hybrid 

Sri Lanka, Western Province, Colombo 

432780660

Job Responsibilities:

• Manage all activities of the Funds Transfer Unit (inward and outward remittance-cross border and domestic)

• Efficient delivery of service within stipulated turnaround times maintaining high accuracy levels

• Initiate and implement process improvements and automations

• Provide oversight and guidance for system upgrades, implementations

• Liaise with Product & Support teams for streamlining of processes

• Ensure accuracy and timely submission of regulatory reports

• Handle authorization function of the unit

• Own and manage processing activities handled by Citi Service Centers (CSCs) in an effective manner

• Provide strong oversight for locally outsourced functions. Conduct monthly meetings and KPI review of CSCs.

• Correspond with customers, Regulators and other stakeholders for various client queries, regulatory queries and transactions

• Ensure adherence to Citi policies, internal and external (regulatory) regulations/guidelines

• Maintain a robust controls environment to mitigate risk

• Perform account owner function for cash operations proofs

• Attend to regular/ad-hoc regional deliverables

• Business Recovery Coordinator, Record Management Officer, Managers Control Assessment (MCA) Assessment Unit Owner Backup/Coordinator of the unit

• Provide training opportunities, plan and execute job rotations for team members

• Manage and foster work-life balance and career development of team staff

• Provide superior customer service to all Citi customers

• Manage regional and regulatory projects with test scenario preparation, testing and necessary sign off. For regulatory projects, responsible to prepare the business requirement document after thorough review, conduct discussions with tech teams throughout development, conduct UAT and sanity testing prior to go live.

• Work closely with Head of Payment Operations and Payment Operations Lead on regional deliverables, Internal Audit preparations/deliverables.

• Back up the Payment Operations Lead when needed and in her absence.

• Degree &/or Professional Qualification (CIMA, CIM, IBSL, ACCA, CA or similar).

• Up to date knowledge on the local regulations pertaining to Account Categories and Funds Transfer operations is a pre-requisite.

• Strong communication skills (both written & verbal), including ability to deal with Cluster/Regional Partners and Seniors and managing Outsourced Service Providers (Internal and External).

• Leadership & Interpersonal Skills,People & Time management.

• Multi-tasking, Presentation and Analytical skills

• Ability to work effectively with product & business partners in driving ‘being the best for our clients’ theme.

• Strong work ethics, high energy level / roll-up-the-sleeves approach in order to support the team as needed.

• Self-motivated, goals & results oriented and ability to implement ‘out of the box’ solutions.

• Flexibility, adaptability, and positive attitude.

• Over 5 years of relevant work experience, including the supervision of a team.

• Internal employees at same job level or one job level below (C10) are qualified to apply for the role

Time Type:

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