JPMorgan Trade Support Analyst 

Switzerland, Geneva, Geneva 

432354119

As a Trade Support Analyst within JP Morgan Chase, you will serve as an essential link between our front office and client-facing stakeholders. Your responsibilities will include acting as a bridge between business, technology, control partners, and operations. You will be tasked with providing comprehensive trade flow support across all product channels on a global scale, monitoring ongoing support needs to address changes and gaps, and spearheading efforts for continuous improvement while minimizing risk across all points of contact in the trade path. Ensuring the prompt and accurate escalation and resolution of all inquiries and addressing ad hoc queries from operations, technology, and the front office will also fall under your purview. Additionally, you will be responsible for conducting training for new application users and collaborating with the business, technology, and operations teams to determine priorities, schedule releases, and detail requirements for future enhancements/products.

Job responsibilities:

• Provide end-to-end trade flow support across all product channels globally.
• Monitor ongoing support needs to address changes and gaps.
• Drive continuous improvement efforts while reducing risk across all touch-points in the trade path.
• Ensure the accurate and timely escalation and resolution of all inquiries.
• Address ad hoc queries from operations, technology, and the front office.
• Facilitate training for new application users.
• Work with the business, technology, and operations to determine priorities, schedule releases, and detail requirements for future enhancements/products.

Required qualifications, capabilities, and skills:

• At least 2 years of financial industry experience.
• Bachelor’s degree.
• In-depth knowledge of Excel, PowerPoint, and Internet technologies.
• Highly disciplined, self-starter with the ability to execute assignments independently.
• Team player with a strong work ethic and high level of professionalism.
• Attention to detail with superior written, verbal, and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to communicate with all levels within the Line of Business.
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required.