Honeywell Sr Advanced Application Engineer 

United States 

432066782

For more than 130 years, we have solved the toughest customer challenges through a rare combination of our industrial expertise and our innovations in groundbreaking software and technology, and industry-leading automation.

This perfection is built on a foundation of inclusion, diversity and driving a performance culture that values integrity and ethics.

RESPONSIBILITIES

• Ability and experience to provide remote support to customers.
• Ability to deliver remote support & services remotely and effectively.
• Ability to execute Global Technical Assistance Center (GTAC) and other standard audit checklists.
• Facilitate issue identification and analysis. Report out to regional stakeholders, work closely with the global team.
• Proactively manage and respond to customer questions, issues.
• Maintain strong case documentation and follow up with A360 Performance Managers to ensure that technical recommendations effectively resolve customer issues.
• Support A360 Performance Managers to enable remote solutions at customer sites making sure the PSC value is consistently demonstrated with each deliverable.
• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the TPS-Experion-DCS product line.

MUST HAVE

• Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.
• 10+ years of experience in the system engineering, operations, or services support functions within the Industrial automation industry.
• 5+ years in Experion PKS (Process Knowledge Systems)

WE VALUE

• 10+years’ experience with Honeywell process control systems.
• Customer facing experience
• Experience in the industry is preferred
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Good administration skills
• Deliver premium services for all assigned customers.
• Maintain proactive and timely communications, providing frequent and informative customer updates.
• Individuals who proactively take action to complete tasks on consistent basis.
• Individual should be Self-motivated.
• Fluent in Spanish is an added advantage

• JOB ID: req457565
• Category: Engineering
• Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
• Exempt