Key Responsibilities:
- Develop, configure, and customize the ServiceNow Security Incident Response (SIR) module to meet business requirements.
- Implement automated workflows for security incident detection, response, and resolution.
- Integrate ServiceNow SIR with third-party security tools (SIEM, SOAR, threat intelligence platforms).
- Develop and maintain custom scripts using JavaScript and GlideScript.
- Ensure compliance with security best practices and regulatory requirements.
- Collaborate with security analysts and IT teams to optimize incident response processes.
- Perform ServiceNow upgrades, patching, and enhancements.
- Create and maintain technical documentation for configurations and workflows.
Required Skills & Qualifications:
- ServiceNow intermediate-level developer (2-5 years)
- ServiceNow Security Operations modules
- ServiceNow scripting and Flow Designer/Workflow Editor experience
- ServiceNow ITIL Service Catalog
- ServiceNow Certified Developer
- Strong knowledge of ServiceNow Security Operations (SecOps), including SIR and Vulnerability Response modules.
- Proficiency in JavaScript, GlideScript, REST APIs, and SOAP web services.
- Experience with security automation and integrations.
- Excellent problem-solving and communication skills.
- Willing to work in night shift.
Preferred Qualifications:
- Familiarity with ITIL processes and security frameworks (NIST, ISO 27001).
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