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Capital One Sr Technology Specialist Philippines 431363093
20.07.2024
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Technology Specialist
● To provide technical assistance by supervising and coordinating work pertaining to technical problems on the organization’s computer hardware, systems software, applications software, and all other computer related problems for immediate troubleshooting.
● To provide technical assistance by supervising and coordinating work pertaining to technical problems on the organization’s computer hardware, systems software, applications software, and all other computer related problems for immediate troubleshooting.
● Operational Performance
- Supervises the response to user queries and computer problems including printing, installation, cable connection, word processing, electronic mail and other desktop issues
- Supervises the installation and troubleshooting peripheral equipment such as servers, desktops, printers, telephones and storage devices
- Supervises the configuration, monitoring, and maintenance of email applications or virus protection software and other desktop configurations
- Escalates requests, especially pertaining to network connections, to the appropriate party, as needed; Includes coordinating user access for staff to the US team
- Provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers, telephones and storage devices
● People Development
- Provides staff with technical support/assistance on computer related problems
- Acts as team lead in coordination and delegation of day-to-day work activities of the staff
● May be assigned / rotated across related sub-functions
● All other job-related duties that may be assigned from time to time
Basic Qualifications:
●College graduate, preferably IT, Computer Science or Engineering degree
●3 years working experience in related discipline, with 1 year in supervisory role Microsoft Certification is an advantage
●
Skills Required:
- Solid understanding of computer systems and processes
- Extensive understanding of computer systems and processes
- Leadership Skills
- Proficient in MS Office
- Technical Skills
- Good written and verbal communication skills
Preferred Qualification:
- Focused on Governance, Risk, & Compliance
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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