NICE Business Project Manager 

Israel, Center District, Raanana 

429598131

How will you make an impact?

• Complete accountability and management of global initiatives working closely with business users and IT
• Driving for ongoing process improvement, automation and efficiency
• Business focal point for process enhancement and system implementations
• End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
• Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
• Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Have you got what it takes?

• A University degree B.Sc in Industrial & Management engineering or similar - Must
• MBA - an advantage
• At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
• Excellent understanding of business processes and technical background and experience
• Hands-on experience supporting systems use and operations
• Experience working closely with IT
• Managerial skills and experience in matrix management
• Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
• Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
• Hands on experiencing and testing business applications

You will have an advantage if you also have:

• Experience in working closely with business applications such as: Service Now and / or Gainsight – an advantage
• Knowledge of Support & Cloud operations processes and systems – an advantage

Individual Contributor