דרושים Executive Assistant - Senior Analyst Japanese/mandarin Bilingual ב-גיי פי מורגן ב-Philippines, Quezon City

As a Business Analysis Senior Associate within the Performance, Reporting, and Insights Team, you will collaborate closely with the Relationship & Governance Leads and the Operations business unit to support the delivery of business requirements related to reporting and data analysis. You will execute reporting governance activities and actively contribute to the development of reporting automation initiatives. Utilizing your expertise in big data querying and modeling, you will compile data to narrate the challenges and propose solutions. You will apply automation skills using tools such as JIRA, Confluence, UiPath, and Alteryx. Additionally, you will be responsible for conducting QA/testing of new solutions and enhancements, as well as solution re-certification, ensuring the reporting inventory remains accurate and consistently meets business needs.

Job Responsibilities:

• Gathering of reporting requirements and creation of business requirement document (BRD)
• Reporting Solution Development using Tableau, Looker
• Supporting developers on dashboard creation/modification
• Testing/QA of new reporting solutions or enhancements
• Troubleshooting of solution issues and support on break-fix.
• Recertifying of existing reporting solutions
• Adhering to Reporting Governance
• Providing descriptive, diagnostic, predictive, and prescriptive analysis to support business problems and decision-making
• Putting together data analysis in a compelling story
• Lead implementation and usage of UiPath or other emerging automation technologies
• Partner with Governance Lead on execution of reporting governance activities

Required qualifications, capabilities and skills

• 6+ years in a business analytics or data analytics-related role supporting Contact Centre Operations.
• Demonstrated ability to perform descriptive, diagnostic, predictive and prescriptive data analysis
• Hands on experience in data wrangling tools (ie SQL, Alteryx) and Salesforce Report/Dashboard.
• Deep experience in JIRA/Confluence, Sharepoint Designer, UiPath, Alteryx
• Advanced excel skills (ie. Index Match, xlookup, Analysis Toolpak, VBA, etc)
• Working knowledge of various data modeling and statistical tools (ie. Python)
• Strong data visualisation skills and ability to tell a compelling data story.
• Strong analytical and problem-solving skills, communication skills (verbal and written), and presentation skills.
• Ability to articulate complex data to non-data users in a way that would be easily understood
• Excellent user of MS Office products (Powerpoint, Excel, etc)
• Ability to manage own workload and deliverables.

Preferred qualifications, capabilities and skills

• SQL and Alteryx Certification

Job Responsibilities

• Drive project deliverables by proactively engaging team members and stakeholders to advance the HL Roadmap.
• Partner with Area Product Owners and product teams to refine product backlog and execute the product roadmap.
• Define and present feature strategies, writing epics, user stories, and acceptance criteria for agile development.
• Participate in all agile events as an active product group team member.
• Execute timely Production Validations and conduct lessons learned to improve future processes.
• Generate and maintain business requirements, process maps, and flows as needed.
• Serve as a Subject Matter Resource by understanding relevant environments and scope.
• Collaborate with interfacing teams to evaluate dependencies, requirements, and schedules.
• Conduct elaboration sessions to refine requirements and capture customer needs beyond initial questionnaires.
• Identify, communicate, and escalate risks, blockers, and impacts to ensure timely project delivery.
• Manage existing product features and lead research, definition, and development of new features to advance the roadmap.

Required Qualifications, Capabilities, and Skills

• Experience in business analysis or product management roles using agile methods
• Experience developing business requirements, writing user stories, and creating testing conditions and validation criteria
• Demonstrated ability to work independently and self-direct tasks
• Strong collaboration skills with experience coordinating across business and technology teams
• Proficiency in Microsoft Office Suite, including Excel, Word, Visio, and PowerPoint
• Working knowledge of agile processes and principles, including agile project management tools (Confluence, Align, JIRA)
• Experience managing agile, cross-functional teams through influence
• Strong oral and written communication skills
• Analytical and problem-solving skills
• Ability to work in Eastern Standard Time hours and overlap with India Standard Time as needed
• Experience in consumer-facing technology product launches

Preferred Qualifications, Capabilities, and Skills

• Understanding of US Mortgage drivers and broader business context
• Familiarity with API, ETL, Kafka, and AWS Cloud infrastructure
• Knowledge of applications used in Home Lending Servicing environments
• Experience in product management focused on technology products
• Ability to communicate and influence across various organizational levels
• Leadership skills in driving product vision and strategy
• Experience in research, definition, and development of new product features

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

As an Underwriting Specialist in Private Banking Mortgage, you will play a critical role in supporting the mortgage business through comprehensive underwriting analysis. You will review and enter loan information, analyze income and credit, and assess collateral and financial statements to determine credit risk. You will partner with internal teams to resolve exceptions and ensure loans progress to final decisions, all while adhering to regulatory timelines. You will leverage your expertise to identify risks, suggest process enhancements, and contribute to a culture of accuracy and compliance.

Job Responsibilities:

• Achieve daily production targets and complete priority reviews within stipulated timelines
• Maintain process accuracy targets, ensuring less than 5% high QA error rate, and uphold high hygiene standards by following all process controls without lapses
• Assist in data collection and report preparation on various metrics to support business initiatives
• Identify and escalate issues, exceptions, and procedure gaps to management for timely resolution
• Interact with global stakeholders to resolve process issues and enhance process controls
• Allocate 90% of productive time to processing and 10% to business initiatives, reporting, and training activities
• Suggest process enhancements and automations for improved controls, and perform periodic risk and controls analysis with the team
• Review and enter loan information according to current underwriting guidelines, ensuring accuracy and compliance
• Analyze income by reviewing and validating US documents for debt-to-income ratio calculations, and conduct credit analysis including review of credit reports, scores, and public records in adherence to FACT ACT and FCRA regulations
• Analyze personal financial statements and asset statements to determine liquidity and leverage ratios, and assess collateral risks by reviewing purchase contracts, addendums, and property appraisal reports
• Coordinate with Mortgage Solutions Team and other internal teams to develop necessary credit information, add and review relevant underwriting conditions, resolve exceptional scenarios, identify credit risks and collateral variances, and ensure adherence to the 30-day timeline for all credit decisions per Regulation B (ECOA).

Required qualifications, capabilities and skills:

• Bachelor’s degree in Business, Finance, Accounting, or related field
• Two years of mortgage underwriting experience in US mortgage loan originations
• Experience reviewing and analyzing US financial documents, including asset statements, personal financial statements, profit and loss statements, personal tax returns, and credit reports
• Exposure to production management, work allocation, prioritization, exception handling, and process documentation
• Thorough understanding of all stages of the mortgage originations life cycle
• Expertise in mortgage underwriting concepts, ratios, and calculation methods, including debt-to-income, loan-to-value, liquidity, and leverage ratios
• Working knowledge of major US mortgage regulations

Preferred qualifications, capabilities, and skills:

• Three years of mortgage underwriting experience in US mortgage loan originations
• Advanced proficiency in risk and controls analysis
• Experience collaborating with global teams
• Strong analytical skills with attention to detail
• Effective time management and adaptability to US, Asia, and EMEA shifts
• Excellent communication and teamwork skills
• Proven ability to suggest process enhancements and automations

As a Workforce Senior Specialist II in Workforce Planning, you will be a part of the Scorecard & Compliance Team. You will be responsible for processing, tracking, and distributing monthly compliance products for several groups across Workforce Planning.

Job Responsibilities

• Process, track, and distribute monthly compliance products for various groups within Workforce Planning.
• Collaborate with team members to ensure timely and accurate delivery of compliance products.
• Build and maintain strong relationships with internal and external stakeholders to facilitate effective communication and collaboration.
• Utilize critical thinking and problem-solving skills to identify and implement innovative solutions to compliance challenges.
• Adapt to a fluid business environment, managing changing job priorities and working effectively with individuals at various organizational levels.
• Demonstrate high proficiency in Microsoft Office products, including Excel and Word, to support compliance tracking and reporting.
• Maintain professionalism and confidentiality in all interactions, ensuring compliance with organizational standards and practices.
  

Required Qualifications, Capabilities, and Skills

• Excellent written and oral communication skills
• Strong critical thinking, problem solving, and innovation
• Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and in a group
• High proficiency in Microsoft Office products (Excel, Work, etc.)
  

Preferred Qualifications, Capabilities, and Skills

• Proficiency with scheduling software (eWFM) and Teams
• Experience with collaboration, communication, and presentation skills
• Show high levels of professionalism and confidentiality at all times
• Basic knowledge and understanding of Workforce Planning platforms and practices, both internal and cross Lines of Business

As a Senior Assistant Supervisor - Business Support Management within our executive support team, you will be at the heart of managing complex administrative tasks and fostering strong relationships. You will unlock your potential to promote operational efficiency and strategic goals, providing priority alignment with high-touch Managing Directors (MDs) and Executive Directors (EDs). You will efficiently manage calendars, schedule meetings, coordinate travel, process expenses, and organize events, ensuring professionalism and confidentiality. Your role includes preparing high-quality documents, supporting projects, building relationships, serving as a Subject Matter Expert (SME), and mentoring new hires.

Job responsibilities:

• Provide administrative support to MDs and EDs, acting as primary or alternate admin support and interim backup.
• Efficiently manage and coordinate active calendars for multiple executives, ensuring optimal scheduling.
• Manage meeting scheduling and communications with professionalism and confidentiality.
• Exhibit effective communication through conversations and well-structured emails.
• Arrange and manage intricate domestic and international travel logistics.
• Process invoices and expense claims, ensuring compliance with firm guidelines.
• Organize and coordinate internal and external events, including meetings and conferences.
• Prepare high-quality reports, presentations, and internal communications using Microsoft Office.
• Assist with projects and initiatives, supporting operational efficiency and strategic goals.
• Foster strong relationships with key partners to create a collaborative work environment.
• Serve as SME in areas such as Travel & Expense, Sales Enablement, MS Tools, and LLM; mentor new hires and facilitate the new hire admin training program.

Required qualifications, capabilities, and skills:

• Minimum of 5 years in a senior administrative or executive assistant role
• Excellent written and verbal communication skills, strong proficiency in Microsoft Office Suite.
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Strong team orientation and ability to build relationships with internal and external stakeholders.
• Proactively anticipates needs and provides valuable insights, adapting to changing priorities.
• Demonstrated discretion and good judgment in handling confidential information.
• Willing to work onsite 5 days a week.

Preferred qualifications, capabilities, and skills:

• Highly comfortable with learning and adapting to new technologies and productivity tools.
• Willingness to work flexible hours as dictated by business needs.
• Experience in client-facing role in a multinational firm.

Job Responsibilities:

• Entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and specialist performance, while using eWorkforce Management (eWFM), Real Time Adherence (RTA), and/or other various software applications to perform duties. Real time monitoring of service level.
• Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required
• Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives.
• Maintain real time schedules and complete real time analysis
• Faciliate daily status calls with the business
• Supports business with Tier 1 troubleshooting for business interruption and escalation as appropriate

Required Qualifications, Capabilities, and Skills:

• 2+ years’ experience in Workforce as an Real Time Analyst.
• Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices
• Excellent written and oral communication skills
• Strength in quantitative analysis, critical thinking, problem solving, and innovation
• Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task
• Must be flexible with work schedule to accommodate business needs
• Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group
• High proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.)

Preferred Qualifications, Capabilities, and Skills:

• Proficiency with eWFM scheduling software and/or WFO
• Experience with Automatic Call Distribution (ACD) and/or Call Management System (RTP/Pulse) systems and reports
• College degree or similar work experience preferred.
• Preferred skills like VBA, Macro, Tableau & Alteryx.

Job responsibilities:

• Efficiently manage and coordinate active calendars for multiple executives, ensuring optimal scheduling and prioritization of meetings and appointments
• Effectively manage internal related activities such as meetings and communications with a high degree of professionalism, accuracy and confidentiality
• Exhibit effective communication by clearly articulating ideas in conversations and crafting concise, well-structured emails that convey information accurately and professionally.
• Arrange and manage intricate domestic and international travels, ensuring seamless logistics and adherence to company policies
• Process invoices and expense claims, ensuring compliance to the firm’s guidelines.
• Organize and coordinate internal and external events, including meetings, conferences, and team-building activities.
• Prepare high-quality reports, presentations, and internal communications, utilizing advanced Microsoft Office skills (PowerPoint, Excel)
• Assist with various projects and initiatives, contributing to the BSM organization's operational efficiency and strategic goals
• Foster strong relationships with key partners, including other administrative assistants, to create a collaborative and supportive work environment

Required qualifications, skills and capabilities:

• Minimum of 3 years in a client facing role, if not an administrative or executive assistant role
• Strong proficiency in Microsoft Office Suite, exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment, can adeptly handle ambiguity
• Strong team orientation and the ability to build and maintain relationships with internal and external stakeholders, can lead and influence without having positional authority, enthusiastic, self-motivated, calm and effective under pressure
• Excellent written and verbal communication skills, with a keen attention to detail
• Demonstrated discretion and good judgment in handling confidential information and executive-level matters, a forward thinker who anticipates stakeholder needs
• Must be willing and able to work onsite full-time, including night shifts

Preferred qualifications, skills and capabilities:

• Highly comfortable with learning and adapting to new technologies and productivity tools;
• Willingness to work flexible hours as dictated by the needs of the business
• Experience in client-facing roles within a multinational firm