JPMorgan Experience Design Vice President 

India, Maharashtra, Pune 

4288569

Job responsibilities

• Drives a culture of deep collaboration with US based teams to deliver excellent customer experiences and be able to function as a design site lead
• Partners with US based Design leads (who run book of work portfolios) to scale delivery capabilities, ensuring that we create high quality engineering ready design specifications.
• Creates a culture of customer centric efficient design delivery that enables more US based teams to execute more research and discovery of solutions for strategic initiatives.
• Mentors junior designers to execute complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Drives craft excellence in design wireframes, and prototype interactions for key touchpoints across all teams.
• Drives quality and adoption of inclusive design practices and accessibility guidelines, and foster a culture of diversity and inclusion.
• Collaborates with US leads to integrate user experience design into the product development and technology processes to ensure seamless and customer-centric solutions
• Supports efforts to utilize feedback from user research, and data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in partnering with US based design leaders to deliver projects for US retail market consumers.
• Expertise in managing user experience design teams or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Has a strong portfolio showcasing case-studies with tight narratives demonstrating personal ability to address business challenges by launching smart solutions delivered with exceptional craft and attention to detail.

Preferred qualifications, capabilities, and skills

• Experience with transforming complex transactional B2C domains into elegant world-class intuitive experiences
• Design leadership or managerial experience within Travel, Finance industries
• Experience developing and managing design systems across web and native mobile surfaces.
• Experience with measuring usability and user experience performance of complex applications.