IBM Process Analyst – Learning 

India, Karnataka, Bengaluru 

425318950

Your Role and Responsibilities
As HR Practitioner – Learning, you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your primary responsibilities include:

• You will manage end-to-end learning administration tasks via the Learning Administration System (LMS), including but not limited to creating/modifying/cancelling courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum
• Provide employee service and act as a point of contact for employees with learning queries
• Support queries related to employee password reset
• Handle dispatching of work queue effectively
• To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries
• Provide active contribution to any ongoing projects

Required Technical and Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with a minimum of 0-1 year of experience in Learning administration or Customer relationship management/business administration or a related field will be preferred
• Proven experience in Microsoft Excel, PowerPoint, MS Word and GSuite
• Excellent verbal and written English language skills
• Prior experience in Training or presentation will be a plus
• Experience working in a fast-paced, client-facing environment
• Validated organizational skills and the ability to prioritize and time management are essential for this role
• Demonstrating strong attention to detail, follow and quick responsiveness is imperative for this role
• Ability to develop effective relationships with internal and external stakeholders of the organization
• Flexibility to work in shifts including night shift (during training/knowledge transfer activities) will be preferred
• Problem solving skills and ability to analyze errors/complex issues and identify appropriate solutions

Preferred Technical and Professional Expertise

• Prior experience in Data processing or Data management skill will be preferred
• Working knowledge of Workday will be an added advantage