Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
1 year of experience in technical support, professional services, software development, or product operations management.
Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English.
Preferred qualifications:
2 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.).