Required Qualifications
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
- 1+ year(s) experience directing, supervising, or managing others.
- Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
- Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies and across multiple states. This role requires candidates to maintain CJIS screening eligibility.
Preferred Qualifications:
- Associate degree in Computer Science or related field and/or equivalent work experience.
- 4+ years’ experience supporting IT equipment or related technology.
- 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
- 2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until August 17, 2024.