Truist Default Operations Analyst-Rewrite Specialist 

United States, Virginia, Richmond 

42334460

Regular or Temporary:

English (Required)

1st shift (United States of America)This will be office centric schedule following Truist policy. This is for the Default Rewrite Fulfillment area-requires experience with Shaw and Tsys.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Evaluate client’s request or concerns to determine qualifications for assistance or optimal resolution.

Accurately complete documentation and workflow updates in all required systems.

Compile written correspondence, if applicable. Provide support to department/staff with non-calling collection/recovery-related activities. Support includes activities such as processing client requests, loan maintenance and required follow-up items.

Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures. Identify, mitigate or communicate any issues or concerns to appropriate parties.

Manage assigned tasks and complete with accuracy.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Education or equivalent.1+ years of customer service or call center experience. Flexibility to adapt to frequently changing processes and procedures.

Demonstrate proficiency in basic computer applications, such as Microsoft Office software products

Strong verbal and written communication skills

Strong critical thinking skills for effective problem identification and resolution in common and more complex situations

Preferred Qualifications:

College/Associate degree or equivalent work experience

2+ years of customer service and/or call center experience in a fast paced production environment

Strong knowledge of Bank applications and products