Citi Group Junior Customer Service Analyst 

Hungary 

421985566

The Identity Access Management Operations (IAM Ops) is a global organization within Citi with600+ employees located across the globe; IAM OPS Budapest has200+ colleagues locally. IAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

What you will do:

• Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds.
• Utilize key information security administration tools.
• Support bulk customer requests for comparable granting of entitlements
• Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance.
• Perform IDprovisioning/deprovisioningsuch as developer and Admin IDs and basic Functional ID related processes.
• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.
• Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
• Participate on compliance conference calls and team meetings.
• Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM OPS Service Catalogue requirements for simple thru complex, multi-tiered applications.
• Demonstrates basic understanding of Citi Lean processes .
• Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.
• Identifies potential compliance issues and raise to management attention.

Your profile:

• Minimum High School Degree, however Bachelor's degree is an advantage.
• Career starters, fresh graduates are welcome, 1 year or more relevant experience is an advantage.
• Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred.
• Demonstrated technical knowledge and experience of MS Office tools.
• Effective communication skills, both written and spoken English.
• Demonstrate information security mindset.
• Utilize Microsoft applications for creating and maintaining basic files.
• Strong communications skills.
• Being able to learn to use numerous different systems on a basic level.
• Willingness to work rotational shifts.

Time Type:

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