Microsoft Technical Support Engineer - Azure App Services 

Taiwan, Taoyuan City 

421528046

Required Qualifications:

• Proven experience in technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND experience with technical support, technical consulting experience, or information technology experience.

• Experience in writing software in one or more open source programming language such as (Java, Python, Node.js, PHP, etc.)
• Familiarity with open source web servers (Apache, NGINX, Tomcat, Jetty, etc.).
• Experience in one the following (MySQL, MariaDB, MS SQL, PostgreSQL, etc.).

• Good understanding of source control systems such as git and source control servers (GitHub, Bitbucket, etc.).

Preferred Qualifications:

• Basic DevOps concepts, continuous delivery and solutions integrations.
• Familiarity with containerized web applications and Docker.
• Familiarity with WordPress or other CMSs.

Language Qualification:

English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing and speaking.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.