SAP Solution Customer Success Manager HCM East 

United States, Pennsylvania, Newtown Township 

416264321

The S-CSM HCM role is a specialist role within the Human Capital Management (HCM) domain. Its responsibility is to be the primary point of contact for our customers’ HR stakeholders, including HR and IT organizations and stakeholders from multiple levels within our customers’ organizations (from HR administrators and practitioners to the C-Suite). The S-CSM HCM role requires knowledge that spans from SaaS to human resources practices.

WHAT YOU'LL DO:

· Working with customers to develop their roadmaps to improve consumption and maximizing the value of the customer’s subscriptions

· Providing leading practice advice and guidance to customers for operating their SAP HCM cloud solutions

· Understanding customers’ business models, priorities, objectives, and goals to identify potential operational and commercial risks as well as expansion opportunities.

· Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance and optimized contractual opportunities

· Understanding and leveraging Customer Success services to drive maximum value to customers

WHAT YOU BRING:

· 5+ years of experience managing customer engagements or other customer facing experience

· A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve

· Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.

· Experience in SAP SuccessFactors, other HCM SaaS products, HR, and/or HRIT

· Experience developing account management plans and with contract negotiations also is not required but highly valued

Philadelphia