Elastic Marketing Operations Specialist Process Optimization Engineering 

Canada 

415663723

• Work closely with marketing, sales, and IT partners to turn business needs into clear, actionable user stories for system improvements.
• Analyze crucial metrics across lead and campaign management, collaborating with IT and Marketing Operations to identify optimization opportunities, streamline processes, and ensure system reliability.
• Help identify gaps in our current processes and recommend practical solutions to enhance how we manage leads and campaigns.
• Prepare visual diagrams of system architecture, functionality, and process flows.
• Maintain detailed documentation throughout the process to ensure clarity and traceability of requirements, analyses, recommendations, and system diagrams.
• Support the Conversica application, including ongoing configuration, troubleshooting, and collaboration with vendor and internal teams to ensure alignment with marketing goals.
• Keep internal resources up to date, including project tools, FAQs, and documentation, so the entire team remains aligned.

• At least 1 year of experience in Marketing, Sales Operations, or a related field.
• Experience with marketing automation tools—Marketo is a plus, but not required.
• Familiarity with Salesforce; admin experience is a bonus.
• Experience or interest in AI-powered tools like Conversica is a plus.
• Dedication to thoroughness and effective execution, with a strong ability to take accountability for outcomes.
• Strong interpersonal and communication skills with the ability to adjust the level of detail depending on the audience.
• Data-driven decision-making, including using available data or establishing new processes to capture vital information for informed decisions.
• Bachelor's degree or equivalent experience in marketing, technology, or a related field.
• Comfortable working on a fully distributed team

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$81,900—$129,500 CAD