Citi Group Continuity Business & Crisis Management Lead - SVP 

United Kingdom, England, London 

414783260

• Oversee the enterprise-wide framework for issues identification, assessment, documentation, and resolution, ensuring alignment with regulatory and internal risk management standards.
• Develop and implement robust governance processes for tracking, escalating, and closing issues within established timelines.
• Collaborate with cross-functional teams, including Risk, Compliance, Technology, and Business Units, to address identified gaps and implement sustainable solutions.

• Lead the development, approval, and implementation of corrective action plans, ensuring timely and effective remediation of identified issues.
• Monitor CAP milestones, proactively identify potential delays, and drive accountability across stakeholders to ensure timely completion.
• Provide independent challenge and validation of CAPs, ensuring adherence to best practices and addressing root causes effectively.

• Act as a primary liaison with internal and external stakeholders, including regulators and auditors, on matters related to issues management and CAPs.
• Prepare high-quality reports, dashboards, and presentations for senior management, board committees, and regulators, highlighting key trends, risks, and resolution status.
• Partner with Business Continuity, Crisis Management, Technology Resilience, and Operational Risk teams to integrate issues management into broader resilience initiatives.

• Drive enhancements to issues management and CAP frameworks, leveraging technology and analytics to improve efficiency, transparency, and accountability.
• Build and maintain a culture of proactive risk identification and resolution through training, education, and stakeholder engagement.
• Stay abreast of regulatory developments, industry trends, and best practices in operational resilience and risk management.

• Bachelor’s degree required; advanced degree (MBA, JD, or equivalent) preferred.
• Experience in risk management, operational resilience, compliance, or related fields within a global financial institution.
• Demonstrated expertise in issues management, corrective action plan oversight, and regulatory engagement.
• Strong knowledge of regulatory requirements related to operational resilience, including FFIEC, Basel, and other global standards.

• Proven ability to lead and influence senior stakeholders across multiple business units and functions.
• Strong analytical and problem-solving skills, with the ability to assess complex issues and develop practical, risk-based solutions.
• Exceptional written and verbal communication skills, including experience preparing materials for senior executives and regulatory bodies.
• Familiarity with enterprise risk management tools and systems (e.g., iCAPs).
• Track record of delivering results in a fast-paced, highly regulated environment.

• Strategic thinker with a hands-on approach to problem-solving and execution.
• Collaborative and team-oriented, with a demonstrated ability to build relationships at all levels of the organization.
• Commitment to fostering an inclusive and diverse workplace.

Time Type:

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