Samsung CS Assistant Manager Korean Expat 

Vietnam, Ho Chi Minh City 

414682714

Role and Responsibilities

• Sales Support Management:
  • Main contact of CS Sales Support management to stakeholders.
  • Execution to CS sales products: Service Package (B2C, B2B, SC+), Value-Added Services, Customer Retention Program (CRP) to Korean customers.
• CS Operations Overall Internal Co-ordination:
  • Main Coordinator to HQ (Suwon) office for any support activities.
  • Support VOC for Korean customers.
  • Project management: execution to special projects assigned by CS Business Manager and Head of Department.
• Reporting Matrix:
  • Report directly with CS Business Manager and Head of Department.
• Major area:
  • Business:
  • Customer Service Operations
  • Management:
  • Service Package, Value-Added Services (VAS), CRP to Korean customers.
  • Project management to: WEE project (Waste Electrical & Electronic Equipment); ERP project (Extended Producer Responsibility)
  • Internal co-ordination to HQ office.

Skills and Qualifications

• Education:
• Bachelor degree.
• Professional:

• Customer service orientation.
• Expertise of data analysis.
• Comprehensive report and presentation.
  • Experience & Skills:
  • Preferred experience in customer service business, process innovation.
  • Good English and fair Vietnamese speaking and communication.
  • Strong team work spirit, Strong Collaborative, Resourceful
  • Independent, self-motivated with excellent interpersonal and communication skills.
  • Good analytical skills and high adaptability in a fast moving environment.