JPMorgan Client Service Associate - Middle Market Banking & Specialized Industries 

Philippines, Quezon City 

414192223

Job Summary:

As a Client Service Associate (Individual Contributor) within our Center of Excellence, you are a trusted member of the client’s team, deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint. You will interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and solve issues for our Commercial banking clients. You will communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.

Job Responsibilities:

• Client Centric Activities:
  • Develop a relationship with your clients; be proactive in identifying problems and themes; create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate. Become familiar with our industry with a thirst for learning new products
  • Handle complex relationships and high-profile portfolios, while providing service at the same level for ALL clients. Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement
  • Build in-depth understanding of the client’s organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client
  • Take ownership, act with a sense of urgency and exceed expectations by over-communicating. Engage professionally in person, emails and on the phone to assist with every client need or issue. Keep building and continually revamping the client relationship
• Deliver on Partner Relationships:
  • Start interacting with other teams to collaborate and problem-solve; be empowered to initiate change to further drive superior service improvements and product offerings. Concentrate on developing a risk appetite to prevent and protect the firm and our clients
  • Adhere to the department policies and procedures for client requests. Work independently and in a team environment to maximize productivity in a most efficient manner. Actively seek opportunities to lead and contribute to initiatives outside immediate area of responsibility. Exhibit a positive, can-do attitude with inquisitive curiosity. Establish strong relationships with internal partners in Treasury sales and across various functions
• Help Modernize Client Experience:
  • Demonstrates the ability to work in an agile environment
  • Understands Existing & Upcoming Technologies to support client consultation & requests. Share your knowledge and become a mentor to help your team succeed

Required Qualifications, Capabilities, and Skills:

• A strong aptitude for strategic thinking and tactical execution
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Ability to use data to create metrics and reporting
• Proficient in MS Office (Excel, PowerPoint, Word)

Preferred Qualifications, Capabilities, and Skills:

• Minimum of 3 years of experience in customer service, operations, treasury, sales or portfolio management preferably with college degree
• Previous banking or financial service industry work experience