Palo Alto Sr Staff Engineer Customer Success French Speaker 

Spain, Community of Madrid, Madrid 

411984568

Being the cybersecurity partner of choice, protecting our digital way of life.

We are seeking a Senior Staff Engineer for Customer Success (French Speaker) to join our innovative team in Madrid, Spain. In this role, you will be a key player in empowering our clients to optimize their security operations through automation and streamlined processes.

• Lead the implementation and customization of our security orchestration and automation platform for French-speaking clients
• Develop and deliver training programs to enhance clients' understanding and independent use of our solutions
• Collaborate with cross-functional teams to resolve complex technical issues and respond to product inquiries
• Write custom scripts and conduct system troubleshooting to meet specific client needs
• Analyze client requirements and develop innovative solutions to improve their security operations
• Mentor junior team members and share best practices in customer success strategies
• Contribute to the continuous improvement of our customer success processes and metrics
• Serve as a technical liaison between clients, partners, and internal teams

• Fluency in French and English (speaking and writing) is essential
• Bachelor's degree in Computer Science, Engineering, or a related field
• Proven experience in customer-facing roles within the tech industry
• Strong understanding of customer success processes and metrics
• Proficiency in scripting languages such as Python, PowerShell, or JavaScript
• In-depth knowledge of security products, secure coding techniques, and the broader security ecosystem
• Experience with Linux system administration and troubleshooting
• Background as a Security Incident Responder or SOC analyst/manager is highly desirable
• Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP)
• Excellent problem-solving skills and ability to work efficiently under pressure
• Demonstrated experience in mentoring and leadership
• Strong analytical and organizational skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Innovative mindset with a passion for driving customer success

All your information will be kept confidential according to EEO guidelines.