Microsoft Customer Success Account Mgmt IC4 

Saudi Arabia 

411671017

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o OR equivalent experience.

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
o OR equivalent experience.
• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

How You Do It

Knowledge, Skills, Abilities
• Account Management
• Business Acumen
• Business Analysis
• Business Knowledge
• Change Leadership Facilitation
• Change Management
• Competitive Analysis
• Conflict Resolution
• Consultative Selling
• Creativity
• Customer Success
• Data Analysis
• Decision Making
• Delivery Excellence • English Language Proficiency
• Executive Presence
• Financial Analysis
• Influencing for Impact
• Microsoft Product Knowledge
• Microsoft Support
• Multi-Initiative Program Management
• Negotiation
• Operational Excellence
• Oral Communication
• Presentations
• Problem Solving • Project Management
• Quality Assurance
• Relationship Management
• Storytelling
• Team Facilitation
• Technical Communication
• Technical Sales
• Technology Impact Communication
• Technology Industry Knowledge
• Trusted Advisor
• Written Communication

Technical Relevance