Nissan Bilingual Senior Collections Representative 

Canada, Ontario, Mississauga 

411178335

Job functions include but are not limited to:

• Collection calls and/or correspondence on past due accounts greater than 90 days past due.
• Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts – customer calls, skip tracing, account adjustments, small and large balance write offs and customer reconciliations.
• Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
• Complete weekly and monthly reporting to direct supervisor on phone statistics, reports, legal and bailiff assignments.
• Perform other assigned tasks and duties necessary to support the Collections department.
• Mentor a team of up to 10 staff members on collection strategies, queue and call management.
• Coach, train and guide new collections representatives.

Minimum Qualifications:

• Bachelor’s Degree or College Diploma in Business preferred -or equivalent years of experience.
• Minimum of 1-3 years of experience in Auto Financing (preferred) including Collections.
• Excellent communication skills in both French and English, written and oral.
• Proficiency with MS Software, including Excel, Word, and Outlook.
• The incumbent must have excellent telephone, interpersonal, organization and diplomacy skills. Interpersonal communications in this position focus on hearing and resolving contentious client issues professionally and diplomatically. To do this effectively, the incumbent must have collaboration, advocating, counseling, effective listening, influencing, conflict resolution, moderation, negotiation skills and the ability to communicate complex information.
• Presentation skills are also necessary for biweekly and monthly meetings.

Mississauga Ontario Canada