JPMorgan Manager Global Know Customer Quality Assurance Training - Vice President 

United Kingdom, England 

410584850

As a Manager of Global Know Your Customer Quality Assurance and Training - Vice President in Operations, you will be responsible for supervising the Secondary Review Team’s sampling and testing customer KYC profiles with distinct AML risk factors, completed by the internal team to assess internal quality. Furthermore, you will spearhead the creation of training programs aimed to enhance KYC policy knowledge across the organization. You will report to senior leaders on business-level functions and act as a trusted partner, advising KYC QA leads and business line partners on risk identification and mitigation strategies. You will report to the Global Head of Know Your Customer Quality Assurance and is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.

Job responsibilities

• Leads and manages the Specialized Secondary Review team and the Support Training team, ensuring alignment with KYC QA objectives
• Develops and oversees the execution of a testing strategy for Secondary Review team to assess quality of AML records tested internally by our global team
• Enhances KYC QA program capabilities by identifying and addressing quality issues within the KYC QA team
• Provides expert AML and KYC guidance to the KYC QA team and business lines
• Oversees the development and delivery of training for new hires and ongoing training for existing staff for annual recertification
• Establishes a structured new hire onboarding process, including daily/weekly agendas and access control
• Ensures the development of training modules, materials, and operational tools
• Reports to senior leaders on the performance and strategic direction of the KYC QA and training functions

Required qualifications, capabilities, and skills

• Strong client focus and interpersonal leadership, partnership, and influencing skills
• Ability to effectively communicate complex AML policy and operational concepts to both senior management and junior operational staff
• Excellent verbal and written communication skills
• Ability to support and lead a high-impact team
• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC
• Previous AML/KYC Compliance, Audit, or Operations management experience
• Live and virtual training facilitation experience