SAP SAP iXp Intern - Customer Engagement Support Operations Newtown Square PA 

United States, Pennsylvania, Newtown Township 

410003508

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Expected Start Date: January 2025

Contract Duration: 6 months

Work Hours: 40 hours per week

EXPECTATIONS AND TASKS

Key tasks include, but are not limited to, the following:

• Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
• Filter requests for critical situations that require immediate action
• Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices
• Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
• Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
• Actively contribute in the collection and management of metrics required by the CES leadership
• Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Bachelor’s Degree or equivalent in IT, Business (or related)
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong writing and listening skills
• Strong communication skills
• Excellent attention to detail
• Knowledge in or ability to learn SAP products/systems (S/4 HANA, BTP, HXM, etc.)
• Willing to learn and self-driven individual
• Work well with deadlines and have ability to multi-task
• Proven ability to maintain confidentiality
• English: Level 3: Fluent
  

We win with inclusion

Philadelphia