GE HealthCare ECT Field Engineer 

United Arab Emirates, Dubai 

409104885

As an Early Career Trainee Field Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
functions

• Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Functional Management Inspections.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• Ability to answer service calls independently without assistance within 1 year of employment

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements

• Qualified to Degree level, Bachelors degree Electrical & Electronics, Engineering or Biomedical Engineering.
• Technical analytical skills.
• Up to 1.5 years of Field Services experience.
• Sought by others for guidance and advice.
• Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation.
• Plan and organize work effectively.
• Excellent communications, listening and interpersonal skills.
• Strong customer skills; deal tactfully and effectively with differences of opinion, influence rather than direct.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.