IBM Sr Process Analyst Finance & Administration Delivery - Order Cash 

India, Karnataka, Bengaluru 

408903630

Your Role and Responsibilities
As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable – posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
• Adhere to client SLA’s (Service Level Agreements) and timelines.

Required Technical and Professional Expertise

• Minimum of 4-6 years of Experience in Order to Cash (O2C) basic accounting knowledge and understanding of various accounting principles.
• Experience in participating and collaborating in team meetings to gather/share information
• Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.
• Proven experience to build and utilize reports to analyze pertinent account information.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.

Preferred Technical and Professional Expertise

• Proficient in MS Office applications and any ERP software as an end-user.
• Ambitious individual who can work under their direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.
• Enhance technical skills by attending educational workshops, reviewing publications etc.