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Facebook Business Incident Response Specialist Australia, Victoria, Melbourne 408709220
25.11.2024
Business Incident Response Specialist Responsibilities
- Review, investigate, and coordinate end-to-end resolution of high risk escalations, adhering to process and policy frameworks.
- Communicate effectively with stakeholders, including external clients, internal partners, and leadership, serving as primary communication channel on critical escalations.
- Cooperate with cross-functional partners across the business to coordinate work, develop relationships, and execute assigned tasks within scope and timelines.
- Perform root-cause analysis, draft post-mortem reports, and drive innovation by proposing improvements to existing processes.
- Adopt best practices, provide team 'oncall' coverage (including weekend/holiday) on a rotational basis, and stay up-to-date with mandatory training and knowledge in areas of interest to the business.
Minimum Qualifications
- 4+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting.
- Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
- Demonstrated experience managing and delivering projects.
- Solid understanding of how the broader social media landscape operates in the industry.
Preferred Qualifications
- B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.
- Experience working directly with global, cross-functional teams to solve issues and develop solutions.
- Experience influencing others leveraging data, analysis and vision.
- Experience with analytical tools (i.e. Excel, SQL, Tableau).
- Familiarity with Facebook's suite of products.
- Understanding of the power of social media for businesses and the issues that are inherent to it.
Data Center
About Meta
$35.10/hour to $114,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.
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