JPMorgan Vice President Payments Trust Security Product Manager 

United States, New York, New York 

408516182

As the Vice President, Payments Trust & Security Product Manager you will lead initiatives that protect our customers from fraud and scams while balancing operational burden and customer friction. You will join a small, high-growth, and high-visibility team.

Job responsibilities:

• Lead Payments Trust & Security initiatives to prevent fraud and scams while balancing delivering a great customer experience
• Partner with Design, Data & Analytics, Risk, Technology, Authentication, Operations, Marketing, Legal, Compliance, and Lines of Business teams on key inputs and drive towards recommended approaches for product delivery
• Develop executive presentations and communications on Payments Trust & Security key initiatives, product strategy, priorities, solution approaches
• Conduct product discovery to assess its impact on fraud, scams, revenue, operational expenses, and customer experience
• Monitor and analyze fraud and scam trends to identify issues and inform product prioritization

Required qualifications, capabilities and skills:

• 4+ years of experience in a mix of product management, project delivery, business operations, strategy, product technology and/or program management roles
• Well-organized, proactive, results-driven with a proven track record of execution
• Familiarity and experience in fraud and scam prevention
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Ability to influence and collaborate to build successful relationships across job functions
• Proven examples of data-driven decision making and quantitative analysis skills
• Self-starter, effectively solves problems and shares ideas for improvement

Preferred qualifications, capabilities and skills:

• Prior experience in Payments, Financial Services, or FinTech industry
• Experience with Agile methodologies or a strong willingness to learn and adopt Agile practices