Bank Of America Senior Operations Manager 

India, Gujarat, Gandhinagar 

408322040

Process Overview*

Individual will perform as a functional Leader, who will be required to perform below mentioned activities, work with multiple stakeholders and adhere to Change methodology along with timely completion of projects by themselves or their team.

Responsibilities

Working closely with the Line of Business (LOB) to understand the process and managing LOB process expectations, managing day to day process requirements, liaising with senior management, preparing, and presenting monthly reviews to senior management, managing employee conflict, conduct employee performance discussions

• Work with the larger team on OPEX initiatives, identify process improvement areas, liaise with relevant support function to bring ideas to fruition.
• Validate the current risk and compliance procedures and identify probable gaps and issues in the existing procedures.
• Manage Operations team and work as a mentor to the team
• Ensuring timely resolutions of Queries/clarifications/escalations
• Monitor QC results to determine risk trends, actively advise/ approve QC process and policy, and design monitoring routines data/analytics reporting.
• Manage individual development and performance management of employees in the team

Requirements*

Education*Graduates / Post Graduates in any stream

15+ years of experience with financial or banking industry

Foundational skills*

• Good understanding of US Mortgage Life Cycle, Fraud, Claims, Customer Service, Bank Card, Financial Services etc.

• Assist with preparation of compliance testing results; communicate findings and recommendations to LOB partners
• Execute, organize, and prioritize testing in a timely manner ensuring monthly deliverables are achieved while maintaining target accuracy
• Good with data capturing, process documentations, data retention; performance appraisal and monthly reports
• Strong research, analytic, reasoning and problem solving skills
• Excellent verbal and written communication as well as interpersonal skills
• Ability to rapidly assess and re-prioritize work
• Proficiency with MS Office suite with strong experience in Excel/VBA
• Able to handle multiple deliverables simultaneously while being flexible and responsive to changing environments.
• Prior people manager experience is a must, excellent people management skills
• Relationship management skills to work across many areas of the organization with the ability to relate to people and work in ad-hoc teams.
• Ability to recommend and implement process control improvements

Desired skills*

• Operational Risk and Compliance experience will be added advantage
• Prior QC/QA/Testing Experience desirable.
• Strong awareness of Operational Excellence concepts
• Operational Risk and Compliance experience will be added advantage
• Audit experience a plus
• Proactive and eye for detail
• Good time-management skill and facilitation skills
• Logical reasoning ability and influencing skill

Work Timings* :

• 12:30 – 21:30 Hours IST (may vary as per requirement)

GIFT