Cisco Secure Access Escalations Engineer 8+ years Bangalore 

India, Karnataka, Bengaluru 

408295405

This position is technical, fast-paced, and requires strong problem-solving skills. It challenges one’s theoretical knowledge with situations warranting real-time analysis and live debugging of the problem and provide a smart and intelligent workarounds and/or solutions.

Does this excite you? This job is for you.

Primary Responsibilities:

• Identify, influence, and drive product improvement initiatives
• Be the engineering focal point for identifying and resolving customer issues.
• Ability to handle, diffuse urgent and serious customer engagements.
• Determining appropriate problem diagnosis strategies and optimally communicate steps for further troubleshooting across multiple security technologies
• Proactively address customer concerns and prevent problems from arising
• Provide critical feedback to engineers on design and functional specifications for product usability, serviceability, and reliability.
• Mentor team members through one-on-one and formal training
• Must be strategic and work well with team members.
• Ability to effectively communicate complex technical concepts to a wide audience
• Partner with the Management Team to help make strategic decisions.
• Minimum Qualifications (Provide up to five (5) bullet points:
• 8+ years of experience supporting enterprise-class customers in a Support Engineer role.
• Solid understanding of LAN and WAN networking protocols and technologies, including security solutions, switching, firewalls and routing.
• Experience with Linux/Unix server administration and proficiency with command-line tools
• Solid grasp of web protocols (HTTP/S) proxy architecture and deployment
• Strong understanding of ZTNA, DNS, DHCP, SAML, IPsec & TLS/DTLS VPN, IPS, and Firewall concepts
• Comprehensive knowledge of Active Directory Domain Administration tools
• Familiarity with the latest System/Network/Cloud security principles and trends
• Enjoy helping others even when faced with difficult circumstances: exercise patience and professionalism during stressful situations
• Strong written and oral communication skills, including the ability to convey technical information in user-friendly language

• Ability to balance a constantly changing work environment: remain productive during slow times, and able to multitask effectively during busy times
• Ability to prioritize and work responsibly without direct supervision
• A positive attitude and friendly personality
• Troubleshooting experience with Cisco Secure Access is a plus
• Cisco ASA VPN troubleshooting and debugging is a plus