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Tesla Technical Support Engineer German Speaker m/w/d Germany, Berlin, Berlin 408266663
13.08.2024
What You’ll DoWhat You’ll Bring
- Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
- Remote troubleshooting and development of strategies for preventive maintenance
- Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla´s Residential Energy systems
- Educate our business customers so they have optimal confidence in the operation of the system
- Determine if technical solutions can be resolved remotely or if field service intervention is needed
- Share customer concerns with Managers, Service Engineering or the Field Service team
- Accurately record issues and data into the CRM database
- Electrical or Mechanical engineering background-related technical experience
- Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
- Excellent communication skills both in English and German
- Experience with CRM systems and MS Office Suite
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