GE HealthCare Customer Success Manager Digital f/m/d 

Remote, Remote 

408197223

You own Healthcare Digital install base and SSA renewals for a selected number of accounts.

You have knowledge about what customers are entitled to in existing contracts - partnering with Inside Sales and Customer Care to ensure customer satisfaction and contract profitability.

Follow customers’ digital and transformational strategies and desired outcomes. Additionally, you understand customers’ current state, infrastructure, applications, digital solutions, and issues in order to ensure customer success.

You are the primary Point of Contact for customers beyond established Service and Support paths and processes partnering with the Service Desk Leader. You orchestrate the service reviews with the customer based on inputs from the Service Desk Leader.

Collaborate with customers and GEHC resources to establish a 3-year Strategic Account and Success Plan as well as develop strategies with GEHC teams, gain buy in, design and implement customer success plans to drive and help customers realize value from our products and ensure retention.

Engage and facilitate GE teams necessary to foster positive GE Healthcare customer relationship.

Identify and influence commercial opportunities including upsell and cross-sells and refer to appropriate GEHC Account Managers – you will own the opportunities until the stage of creating an offer

Ensure collaboration and alignment with HC Digital and HC Systems Solutions teams: drive knowledge increase, market understanding, and cross business narratives.

Maintain current knowledge of customers’ environments and industry, technology trends to be able to share GEHC points of view and influence customer success

Fluency in German and English - another EU language such is a plus

Minimum educational background: Bachelor’s degree or comparable higher education in IT, Healthcare, MedTech, Medicine, Business, Management, Economics, or related fields

Practical experience in Business, Project Management or Sales/Marketing

Proven key account management and project planning skills

Outstanding influencing, interpersonal and networking skills to drive collaborative culture at all levels and proven track record on relationship building skills

High level presentation skills in front of any audience, including C-Suite representatives

Ability to present ideas to customers in a way that produces understanding and impact