Microsoft Senior Customer Success Account Manager 

Greece, Attica, Athens 

406841294

· Bachelor’s degree in Business, Sociology, Psychology, Computer Science, or related field AND extensive customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.

Customer Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

: Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required. The CSAM will be accountable for the development and execution of a cross-cloud consumption plan, and operational health of the customer solutions deployed today and in the future.

Additional or Preferred Qualifications (PQs)

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

· Project Management Institute (PMI) or equivalent Project Management certification.

· Prosci or equivalent Change Management certification.

Technical Relevance

· Leverages a broad understanding of industry and technical expertise to act as an advisor and visionary to lead customer success.

· Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed.

· Partners with customers (including senior executive stakeholders) to develop a deep understanding of their business goals and priorities.

· Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.