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Make the Best You.
As the Service Solutions Specialist for the Region, you will be responsible for the design, engineering, configuration, implementation, commissioning and ongoing support/maintenance and upgrades of all Operational Technology (OT), Enterprise Applications and Connected Services delivered into the service Line of Business (LOB). This will also include ensuring to adhere to the centralisation and standardisation of OT, ICT and Cybersecurity implementation and services to promote, deliver and maintain more connected, operational critical solutions to our customers, ensuring alignment and consistency with global standards and guidelines.
Review all ICT server/storage/network designs across the region with ICT Engineers to validate designs and quotes from Dell/etc.
Have a detailed knowledge of all Honeywell OT, Enterprise Applications and Connected Services. Stay abreast of all relevant developments and innovations in this field (both internally and externally) and ensure emerging technologies are correctly aligned with customer requirements and solution offering.
Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with OT and Enterprise Software Applications.
Work with customers to understand their requirements to ensure proposed solution meets their needs and requirements, providing alternatives if needed/required.
Sales Assistance/Design, involving innovative use of latest technology in establishing system design, and providing project estimates
Develop integrations and bespoke customizations for 3rd party products as required to meet solution design specifications.
Develop software, perform ‘bench testing’ if required and deliver commissioning package to field. Assist delivery in start up as required.
Develop detailed system designs/architectures, implementation procedures and documentation required for the successful delivery of the implementation/upgrades of all OT, Enterprise Applications and Connected Services.
Provide technical direction, training and support to local field service specialists for operation, maintenance and troubleshooting of all OT, Enterprise Applications and Connected Services.
Contribute to the development of project plans, schedules, and design/configuration documentation.
Ensure that skills are maintained and enhanced in "specialist" area(s) relating to product knowledge, services knowledge, or industry knowledge. Ensure training plan is included in Personal Development Plan (PDP). Self-direction in identifying and suggesting training opportunities
Essential
Desirable
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