JPMorgan Asset & Wealth Management - Issue Resolution Analyst 

Philippines, Quezon City 

404849139

Be a part of Asset and Wealth Management as an Issue Resolutions Analyst.

As an Issue Resolution Analyst, you will provide an expert care for exceptions, issues, and escalations that require urgent and thorough research, analysis, and remediation.

Key Responsibilities:

• Investigate and resolve exceptions and issues in a timely and efficient manner.
• Conduct thorough research and analysis to identify root causes and implement corrective actions.
• Manage and prioritize escalations, ensuring prompt and effective resolution.
• Collaborate with cross-functional teams to address and resolve complex issues.
• Document and track all issues, exceptions, and escalations, maintaining accurate records.
• Provide regular updates and reports to management on issue resolution status.

Required Qualifications, Capabilities and Skills:

• 3+ years of experience in customer service, issue resolution, exception handling, or a related role in Financial Services.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and interpersonal skills.