Salesforce Senior Instructor Dev - Salesforce & Mulesoft 

India, Telangana 

404823297

Job Category

Employee Success

Job Details

Sr Instructor Dev

Responsibilities:

* Deliver technical, high standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced.
* Answer real-time questions from customers and provide additional resources
* Ability to explain complex features in an easy-to-follow manner
* Ability to demonstrate features and functionality with hands-on demos and exercises
* Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops
* Travel as required to key Marketing events, such as Dreamforce, TDX and Tableau conference
* Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies
* Action Best Practice Insight including:
* Product Education
* Technical Advice
* Adoption Guidance
* Accelerate Feature / Cloud Adoption
* Cross-collaboration with the Cloud Success team including Content Development, Delivery and Technical Support
* Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)
* Maintain a teaching time productivity metric

Required Qualifications & Experience:

* Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.
* Salesforce Mulesoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, Mulesoft Architect or Salesforce Architect certifications are a plus.
* Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce and/ or Tableau products* Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.
* Ability to rapidly learn new and emerging technologies
* Proven success leading customer-facing presentations and engagements
* Experience with virtual training platforms and tools, such as Zoom or WebEx

Preferred Qualifications & Skills:

* Working knowledge of the overall Salesforce platform suite and applications
* Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
* Proven ability to manage time and prioritize activities while performing effectively under pressure
* Support Success and Sales Teams to ensure that customer gets maximum value out of the platform
* Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:

* COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
* EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
* LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
* PASSION: Passionate about Customer Success and a great listener
* CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with
* TRUST: Ability to earn the trust of the customer and live the company’s core values

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement