Western Digital Technician Desktop Support Asset Management 

India, Karnataka, Bengaluru 

403551739

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

1. Asset Management (Primary Focus):

• Maintain accurate and up-to-date records of all IT assets (hardware, software, peripherals, licenses).
• Track the full asset lifecycle – from procurement to deployment, maintenance, and disposal.
• Conduct regular physical and digital asset audits and reconciliations.
• Ensure all assets are properly tagged, labeled , and inventoried.
• Collaborate with Finance, Procurement, and IT teams for budgeting, compliance, and purchasing.
• Update and manage records in the asset management tool (e.g., ServiceNow) .
• Ensure Just-In-Time inventory support for the region.

2. Desktop Support:

• Provide Level 1 and Level 2 IT support for internal users (hardware, software, peripherals, and connectivity issues).
• Support via walk-in, remote tools, email, chat, or ticketing system (ServiceNow).
• Install and configure desktops, laptops, printers, scanners, mobile devices , and related peripherals.
• Troubleshoot and resolve common issues: internet access, password resets, email access, and printer malfunctions.
• Escalate complex or unresolved issues to higher-tier support or specialised teams.
• Perform system diagnostics, log analysis , and root cause identification.
• Document all support incidents in the ticketing system and maintain resolution records.

3. Technical Onboarding & Training:

• Assist with new user setups and onboarding, including system configuration and orientation.
• Provide user training on system usage, best practices, and tools.
• Create and update training documentation, quick-start guides , and support FAQs.

4. Inventory & Procurement Support:

• Track and manage inventory of computers, accessories, peripherals, licenses , and more.
• Coordinate with vendors and internal stakeholders for procurement and refresh cycles .
• Assist in the installation and retirement of systems according to IT lifecycle policies.

5. Reporting & Compliance:

• Generate and analyse monthly reports on ticket metrics and asset audit results.
• Support audits and compliance activities with accurate asset documentation.
• Present insights and trends based on ServiceNow data and Excel reports.

• Bachelor’s degree in Information Technology or related field (or equivalent experience).
• 5–8 years of hands-on experience in desktop support and asset management.
• ITIL Foundation certification (preferred).
• Experience working with ServiceNow or similar ticketing/asset systems.

Technical:

• Asset Management Systems (ServiceNow preferred)
• Microsoft Excel (Advanced Level)
• Windows OS, macOS, MDM (SCCM, JAMF, Intune)
• Basic scripting (PowerShell preferred)
• Knowledge of LAN, WAN, VPN, and network troubleshooting

Interpersonal:

• Strong communication skills , both verbal and written.
• Ability to support VIPs and non-technical users patiently and clearly.
• Documentation, collaboration, and follow-up skills.
• Proactive and customer-focused mindset.