Amazon PS Support Engineer Security Integrations Group SIG 

Ireland, Cork 

403328046

Amazon Global Security Operations (GSO) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group.The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including weekends.Key job responsibilities
· Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
· Responding to telephone, ticket and e-mail requests in a professional, efficient manner
· Performing various programming and technical project / administrative related activities on the security systems
· Following standard procedures for proper escalation of issues to the appropriate teams
· Reviewing and recommending logical and technical design as defined by documented standards
· Documenting knowledge in the form of knowledge base Wiki articles
· Ability to work shifts that include holidays and weekends
· Participating in an on-call rotation

- Work a flexible schedule/shift/work area, including weekends and/or holidays
- 2+ years of customer facing IT role or physical security systems/infrastructure work experience
- Experience scripting in PowerShell or other scripting languages
- Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
- Experience managing projects with shifting priorities
- Knowledge of networking basics through work experience or education
- Experience building and maintaining strong working relationships with internal and external partners
- Experience working with Microsoft SQL Server

- Experience with AWS, networks and operating systems
- Experience with physical security systems (such as Lenel, Honeywell, AMAG, Bosch, Milestone) or their associated hardware
- Ability to program to solve problems and automate repetitive tasks in a common scripting languages such as PowerShell, VBScript and Perl
- Hold a current ASIS CPP, APP or PSP certification