NICE Product owner 

Netherlands, North Holland 

402413379

NICE Alkmaar is a strategic R&D and Operations center of NICE, employing 50+ out of a global employee base of 7500+.

Manage the requirements definition and ongoing prioritization of the development teams' backlog. Serve as the bridge between R&D and outbound functions. Elaborate on requirements and drive execution according to the roadmap.

• Define detailed product requirements in alignment with PM requirements, and work with R&D to assure delivery of the right product/requirements
• Coordinate content prioritization & dependencies with other TPMs, according to Division strategy, standards, roadmap & global prioritization
• Support detailed definition of Product roadmap
• Work with architects, R&D, QA and 3rd party vendors to understand HL design, cross interfaces impact & architectural or non-functional features (FRD) and prepare for Sprint / build planning
• Ensure that the right technology as defined by Architect is in use
• Take decisions on usage behaviour as part of the user stories
• Provide support to Customer Support, Professional Services and Technical Presales teams for Product issues
• Deliver, in coordination with the Training team, technical training to relevant interfaces (Customer Support, Professional Services and Technical Presales etc.)
• Full ownership of the following aspects of the release:
  • Prioritize R&D tasks including ongoing support SRs, in accordance with Product Management defined strategy
  • Follow up on execution on a daily basis
  • Take decisions that impact the direction for R&D execution within the sprint/build
  • Cross-dependencies follow-up for internal release coordination
  • Design and spec review, including performance tests and benchmarks, and sizing
  • Escalation to PM in cases of conflicts
  • Define release acceptance criteria
• Support the PM in the development of use scenarios for technical users (e.g. non-functional requirements, serviceability etc.)
• Review, give feedback & approve Product deliveries according to acceptance criteria within area of responsibility
• Technical documentation enablement
  • Training material input and review
  • Technical documentation input and review
  • Release notes, Release notifications
• Communicate and coordinate with Professional Services: Patches coordination, support major projects
• Ensure the availability of a working environment for demo purposes
• Work with User Experience to ensure product usability

Qualifications

• 5 to 8 years of overall IT industry experience
• 5+ years of experience working as a Business Analyst / Product owner for an enterprise-class software Company
• Proven experience in the Communication Compliance domain
• Strong background in Unified Communications platform or recording - Big Plus
• Familiarity with Data Bases, UI design, Micro Service, Cloud applications and Azure Infrastructure.
• Strong analytical and problem-solving skills
• Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams

Other preferred skills

• Strong communication and presentation skills (English)
• Excellent business and technical writing skills (English)
• Background in Agile Development Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
• Experience in a customer-facing position, ability to manage customer expectations
• Experience of working in a Global Company
• Enterprise Software experience