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NICE Product owner 
Netherlands, North Holland 
402413379

25.06.2024

How will you make an impact?

  • Manage the requirements definition and ongoing prioritization of the development teams' backlog.
  • Serve as the bridge between R&D and outbound functions. Elaborate on requirements and drive execution according to the roadmap.
  • Define detailed product requirements in alignment with PM requirements, and work with R&D to assure delivery of the right product/requirements
  • Coordinate content prioritization & dependencies with other TPMs, according to Division strategy, standards, roadmap & global prioritization
  • Support detailed definition of Product roadmap
  • Work with architects, R&D, QA and 3rd party vendors to understand HL design, cross interfaces impact & architectural or non-functional features (FRD) and prepare for Sprint / build planningEnsure that the right technology as defined by Architect is in use
  • Take decisions on usage behaviour as part of the user stories
  • Provide support to Customer Support, Professional Services and Technical Presales teams for Product issues
  • Deliver, in coordination with the Training team, technical training to relevant interfaces (Customer Support, Professional Services and Technical Presales etc.)
  • Full ownership of the following aspects of the release:
    • Prioritize R&D tasks including ongoing support SRs, in accordance with Product Management defined strategy
    • Follow up on execution on a daily basis
    • Take decisions that impact the direction for R&D execution within the sprint/build
    • Cross-dependencies follow-up for internal release coordination
    • Design and spec review, including performance tests and benchmarks, and sizing
    • Escalation to PM in cases of conflicts
    • Define release acceptance criteria
  • Support the PM in the development of use scenarios for technical users (e.g. non-functional requirements, serviceability etc.)
  • Review, give feedback & approve Product deliveries according to acceptance criteria within area of responsibility
  • Technical documentation enablement
    • Training material input and review
    • Technical documentation input and review
    • Release notes, Release notifications
  • Communicate and coordinate with Professional Services: Patches coordination, support major projects
  • Ensure the availability of a working environment for demo purposes
  • Work with User Experience to ensure product usability

Have you got what it takes?

  • 5 to 8 years of overall IT industry experience
  • 5+ years of experience working as a Business Analyst / Product owner for an enterprise-class software Company
  • Proven experience in the Communication Compliance domain
  • Strong background in Unified Communications platform or recording - Big Plus
  • Familiarity with Data Bases, UI design, Micro Service, Cloud applications and Azure Infrastructure.
  • Strong analytical and problem-solving skills
  • Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams

You will have an advantage if you also have:

  • Strong communication and presentation skills (English)
  • Excellent business and technical writing skills (English)
  • Background in Agile Development Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
  • Experience in a customer-facing position, ability to manage customer expectations
  • Experience of working in a Global Company
  • Enterprise Software experience

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Director, Product Management, Communication ComplianceIndividual Contributor