Customer support:
- Engagement support: In-depth knowledge to support the client engagement management process, including tracking and reporting time and expenses as needed
- Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
- Document preparation & management: Use EY branding standards to create and format documents/presentations
- Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
- Meeting & event coordination including technology and catering where required
Overtime required as needed.
Skills and attributes for success
- Committed to contributing to a strong team culture to ensure success
- Ability to effectively meet customer needs, taking responsibility for customer satisfaction
- Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
- Ability to work in a fast-paced, team environment and under pressure of deadlines
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Develop and maintain relationships to efficiently leverage expertise
- Sound judgement regarding confidential and sensitive matters
- Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
- Embraces change and has experience with process redesign
- Motivated and driven to continuously improve by learning new skills
To qualify for the role, you must have
- Post secondary education and/or equivalent relevant experience
- Proficiency in Word, Excel and PowerPoint, with proven ability to learn customized software/tools
- This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role. While based in Montreal, this position will interact with external and internal stakeholders both within and outside of Canada. French and English bilingualism is therefore a requirement.
Ideally, you’ll also have
- General understanding of financial principles as they relate to the billing of chargeable time
- Professional services firm experience
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.