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Key job responsibilities
• Ensure resource (budget and headcount) adherence across MSP CX.
• Drive best practices in headcount planning and resource allocations.
• Work with operational stakeholders to drive execution to the plans.
• Identify potential risks and opportunities, and surface insights to management to improve the health of the business.
• Highlight misses and direct appropriate closure actions within MSP CX.
• Standardize and scale best practices and learnings across the organization.
• Managethe Capacity Planning Program roadmap across the MSP CX Organization that can proactively scale to customer demand in the coming years.
• Contribute to prepare and drive weekly, monthly, quarterly, and annual business updates and plans such as OP1/OP2, QBR, MBR, WBR, staff meetings, etc. in partnership with management.
• Support development and execution of Capital Appropriation Requests (CARs) and additional white papers needed for continuity of business operations.London, GBR
- Bachelor’s Degree in an Engineering field, Economics, Data Analytics, or related field
- Proficient Excel user , able to manage complex calculation models based on large amount of data
- Strong written and verbal communication skills and ability to succinctly and compellingly summarize key findings
- Proven experience communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).
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