Honeywell Senior Customer Experience Specialist 

Malaysia 

40172825

Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests

Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.

Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively

Claims Management: Handle disputes and financial claims, ensuring swift resolution

Continuous Improvement & HOS: Apply process improvements and support automation projects

Transition Support: Assist in transition planning, manage documentation, and build professional relationships

Transformational Projects, Process Maintenance, Training & Audit: Provide training, support quality audits, and drive team improvement

Bachelor’s Degree (or equivalent experience)

Business fluent in written and spoken English, any additional European language is a plus

Customer Support and/or equivalent in supply chain / order management / OtC related experience

Knowledge/experience with SAP or Sales Force would be a great plus

MS office skills (Excel, Word, Outlook, PowerPoint)

Comprehensive induction, ongoing training and development to set you up for success

Company subsidized medical care, life insurance, multi-sports card, bravo recognition program

In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop

Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences

Company paid pension contribution (PPK) to help you plan for the future