Citi Group Ops Support Specialist - C05 

India, Tamil Nadu, Chennai 

401726887

This role is for UAE Consumer business, wherein the candidates will be deployed in to one or partial of the below listed activities:

• Loan processing
• Trades / Order Processing
• Corporate actions processing
• Security / Account Maintenance and other related aspects of UAE consumer banking business.

• Process customer instructions related to Investment operations.
• Track and Work within the required Service Levels.
• Manage different work queues and assist with the production of department MIS and reporting.
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to both internal and external customers

• Knowledge of Investment Products, Trade lifecycle, Trade Settlement, Asset Servicing, Loan processing, Reconciliation & Corporate Actions would be utilized or daily BAU.
• Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
• Follow through tasks and take ownership to ensure they are completed to the required standards.
• Adhere to policies, standard framework decided stated by the company to meet client need.
• Meeting all Control and Compliance requirements and updating procedures as required
• Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
• Timely and accurate processing and customer resolution.
• Timely escalation of incomplete / delayed processing of activities.

• 2-4 years of relevant experience
• Flexible to work in UAE time zone and holidays.
• Excellent communications skills, both verbal and written.
• Good Microsoft skills including Excel, Word and Outlook
• Knowledge of risk & controls to resolve first level escalated inquiries.
• Computer literate and ability to grasp several in house systems quickly.
• Demonstrates collaborative competency.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: